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Opportunities without campaign

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  • CnP.Support.AM
    replied
    Please see: C&P Settings > Opportunity > Primary Campaign Source:

    Click image for larger version

Name:	Transaction Campaign.jpg
Views:	17
Size:	90.3 KB
ID:	59592

    C&P Data of the above order number:

    Click image for larger version

Name:	CnP Data0419.jpg
Views:	10
Size:	150.0 KB
ID:	59593

    As you can see the condition didn't satisfy which is the reason the Campaign not assigned. You need to add the following condition: "Any or Blank SKU" instead of "SKU Is Blank".

    Leave a comment:


  • erogers
    replied
    C&P Order # 49959-2104140548438089223 (Salesforce Opportunity ID #0064p00000VbSDLAA3)

    Leave a comment:


  • CnP.Support.AM
    replied
    Would you please share the order number for which you see no primary campaign for opportunity?

    Leave a comment:


  • erogers
    replied
    Access granted. Thanks.

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @erogers

    Would you please grant us login access to your Salesforce instance and share the order number so that we can review it?

    Looking forward to hearing back from you.

    Leave a comment:


  • erogers
    started a topic Opportunities without campaign

    Opportunities without campaign

    I recently created a new campaign and form in C&P. I have all the Salesforce info entered correctly on in both places, but the Opportunities coming into Salesforce have a blank Primary Campaign Source field. The contacts are being added as Campaign Members, but the Opportunities are missing the data.

    I've double checked the C&P settings and compared with other campaigns that are still working correctly.

    I submitted a support ticket a few days ago, but didn't get anything back, so I hope this is the right place to get help. Thanks.
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