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Custom Mapping not Populating in SF record

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  • CnP.Support.AM
    replied
    Good day @CradlestoCrayonsAdmin

    Please see:

    Click image for larger version

Name:	CQ mapping.jpg
Views:	17
Size:	226.2 KB
ID:	59598


    On the C&P Transactions details page:

    Click image for larger version

Name:	custom questions at transactions.jpg
Views:	10
Size:	105.5 KB
ID:	59599

    At C&P Settings > Custom Mapping >

    Click image for larger version

Name:	custom mapping question.jpg
Views:	14
Size:	27.5 KB
ID:	59600

    Hope you see that the condition didn't satisfy. You will need to replace the question with: "Please select a program below:" under custom question mapping.

    Leave a comment:


  • CradlestoCrayonsAdmin
    replied
    Hello,

    You have another full month of access.

    The C&P ID is https://cradlestocrayons.lightning.f...1GS3hQAAT/view //36883-2104161039497800505

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @CradlestoCrayonsAdmin

    Would you please grant us login access and share the new order number which processed after you made the changes so that we can review it?

    Looking forward to hearing back from you.

    Leave a comment:


  • CradlestoCrayonsAdmin
    replied

    Leave a comment:


  • CradlestoCrayonsAdmin
    replied
    Hello,

    I've made this change and nothing happens still. The choices are just the cities and the restriction field is still not updated.

    Thanks

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @CradlestoCrayonsAdmin

    We reviewed your instance and found that none of the mapping conditions satisfies which is the reason the mapping not populating.

    Please see:

    Custom Mapping:

    Click image for larger version

Name:	custom mapping SKu.jpg
Views:	25
Size:	135.0 KB
ID:	58625

    C&P Data: 36883-2103241605586140505

    Click image for larger version

Name:	CnP Data - 36883-2103241605586140505.jpg
Views:	21
Size:	366.8 KB
ID:	58626


    Transaction Details page:

    Click image for larger version

Name:	transaction details.jpg
Views:	20
Size:	144.0 KB
ID:	58627

    Leave a comment:


  • Custom Mapping not Populating in SF record

    My custom mapping entries are not populating. They stay blank in the Opportunity record generated from a donation.

    I've updated the SKUs in the Connect form, added the corresponding SKUs in the CustomMapping area, and saved it. The field is "Restriction" and the donor makes a choice what site ( detirmining where the restriction will populate). I then made a transaction to test it and my field was not updated. Any ideas? I've updated my Salesforce user account ([email protected]) to allow C&P Support access. This is the C&P order number:
    36883-2103241605586140505
    In C&P, the form is called "[GFD] Giving Factory Direct".

    This is the link to the C&P Record: https://cradlestocrayons.lightning.f...UiOnt9fQ%3D%3D

    This is the link to my Opportunity. https://cradlestocrayons.lightning.f...1GRePGAA1/view

    I appreciate the help!
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