Custom Mapping not Populating in SF record

[CradlestoCrayonsAdmin]

My custom mapping entries are not populating. They stay blank in the Opportunity record generated from a donation.

I've updated the SKUs in the Connect form, added the corresponding SKUs in the CustomMapping area, and saved it. The field is "Restriction" and the donor makes a choice what site ( detirmining where the restriction will populate). I then made a transaction to test it and my field was not updated. Any ideas? I've updated my Salesforce user account ([email protected]) to allow C&P Support access. This is the C&P order number:

36883-2103241605586140505

In C&P, the form is called "[GFD] Giving Factory Direct".

This is the link to the C&P Record: https://cradlestocrayons.lightning.f...UiOnt9fQ%3D%3D

This is the link to my Opportunity. https://cradlestocrayons.lightning.f...1GRePGAA1/view

I appreciate the help!

[CnP.Support.AM]

Good day @CradlestoCrayonsAdmin

We reviewed your instance and found that none of the mapping conditions satisfies which is the reason the mapping not populating.

Please see:

Custom Mapping:



C&P Data: 36883-2103241605586140505




Transaction Details page:

[CradlestoCrayonsAdmin]

Hello,

I've made this change and nothing happens still. The choices are just the cities and the restriction field is still not updated.

Thanks

[CradlestoCrayonsAdmin]

[CnP.Support.AM]

Good day @CradlestoCrayonsAdmin

Would you please grant us login access and share the new order number which processed after you made the changes so that we can review it?

Looking forward to hearing back from you.

[CradlestoCrayonsAdmin]

Hello,

You have another full month of access.

The C&P ID is https://cradlestocrayons.lightning.f...1GS3hQAAT/view //36883-2104161039497800505

[CnP.Support.AM]

Good day @CradlestoCrayonsAdmin

Please see:




On the C&P Transactions details page:



At C&P Settings > Custom Mapping >



Hope you see that the condition didn't satisfy. You will need to replace the question with: "Please select a program below:" under custom question mapping.