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February 28 Recurring Donation issue

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  • February 28 Recurring Donation issue

    We got an email saying that there was some discrepancies for recurring donations from February 28 and that you guys would get in and fix all issues. Here is our salesforce ID 00Di0000000I5xs and you have been granted support access

  • #2
    Good day @jasonleming

    We have upgraded your instance as requested.

    IMPORTANT REQUIREMENT: It is IMPORTANT that you re-establish connection to Salesforce. The connected user must have access to various objects and the following access levels:
    • Be an administrator
    • Have the following permission sets assigned:
      • PS-CnP-PaaS-Connected-User-ONLY
      • PS-CnP-Event-Connected-User-ONLY (If the event is installed)
    Establish connection with Salesforce: http://cnp.ooo/Salesforce-Connection
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Just to confirm, did you update this account number? Everything still seems to be connected in the connect area. 33559

      Comment


      • #4
        Good day @jasonleming

        We have upgraded our apps in your Salesforce instance. Your account#33559 is connected as it was. We always ask to re-establish the connection once upgraded to the latest version to make sure the updated information has posted to Salesforce. Please “Disconnect” and click on Connect again to establish the connection.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

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