Temp Contact not processing

[ctugwell]

I attempted to process a temp contact yesterday, it processed yet the contact did not leave the temp contact queue.

Salesforce instance ID: 00D6A000001UrXC

Order number - 28173-2103031509277198800

TC-7107 (Goldsmith)

Thanks.

[CnP.Support.AM]

Good day @ctugwell

We reviewed your instance and found NO record in temp contacts for the order number you are referring to. Please see:



It looks like you have processed it as a potential match and in that case, it will be in the queue for 5 mins.

[gmartinez_STF]

Our org is having the same issue.

[CnP.Support.AM]

Good day @gmartinez_STF

Would you please grant us login access to your instance and share the order number of the temp contact so that we can review it?

[sobrien]

Our org is having a similar issue. I have processed a few temporary contacts in the past few weeks, matched to existing contacts, and received the following error message:

"Temporary Contact already process or it will be in queue wait for transaction until settelled"

However, no opportunity records have been created, and I can no longer find the temporary contacts.

[CnP.Support.AM]

Good day @sobrien

Would you please share the SF OrgID and grant us login access as well as the order number of the temp contact so that we can review it?

[sobrien]

@CnP.Support.AM,

Temporary access has been granted. Our ID is 00D41000000erCX.

The order numbers are...

CNP:51502-2103061404251072006
CNP:51502-2103120912596617024
CNP:51502-210312121637951
CNP:51502-210315115700160
CNP:51502-2103151507239318010

The bolded numbers are recurring donations which did not automatically generate opportunities on 3/12 and 3/15. The other three I attempted to process at least 24 hours ago.

Thank you for your help.

[CnP.Support.AM]

Good day @sobrien

It looks like the transactions and opportunities record has been deleted for the above order numbers. However, we have reprocessed the C&P Data and it successfully transacted in your instance. Please review temp contact for the following order number: 51502-2103120912596617024

Please process the temp contact and let us know if you find any issues.

[sobrien]

@CnP.Support.AM,

Thank you for your help on this. I see the opportunities which originally did not process. I attempted to process order number 51502-2103120912596617024, but the same issue occurred.

Is there any reason why this is occurring?

[CnP.Support.AM]

Strange! would you please share the ContactID you would like to merge with for the following order number: 51502-2103120912596617024 so that we can process the temp and see the issue?

[sobrien]

You're telling me! Order number 51502-2103120912596617024 should be processed to the following contact 0032M000039EVn6

Thank you!

[CnP.Support.AM]

We just processed the temp contact for the above order number and it successfully transacted into your instance without any issues.

Please check and let us know if we can be of any further assistance.

[sobrien]

Thank you. I just checked and I see that the opportunities have been generated. Is there any reason why I have been unable to process temporary contacts? You had been given temporary login access under our administrator and not as myself as I am unable to grant temporary login access to C&P. Is there potentially a setting which is not configured correctly for me that would be for our admin?

[CnP.Support.AM]

Ah, yes, user must have read and create permission for opportunity and campaign object. May I know the username so that we can review and assign the permissions?

[sobrien]

My alias in our org is svobrien