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Ampersand dropped from custom questions

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  • Ampersand dropped from custom questions

    When an ampersand, &, is entered in a custom question value, the ampersand is not passed through to salesforce. It does, however, appear in the email receipt that is sent.

  • #2
    Good day!

    Sorry for the inconvenience.

    The XML parser in Salesforce has problem with the "&" sign and as a result we had to remove it the post until a solution can be found. The ampersand is always a problem in programming especially with XML fields. Of course CDATA may be used but that presented other challenges in that environment.

    For now "&" signs are removed but we are looking for an elegant solution that may help us add it in a future release.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
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    • #3
      This is a problem for us, as it means we may get a donor name wrong, which is a top priority. Can you replace ampersands with "and" until you're able to come up with a more elegant solution?

      Thanks

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      • #4
        Good day!

        We just had an update to the Salesforce Integration Services (IaaS) that replaces "&" with "and" prior to posting to Salesforce.

        Please let us know if we can help with any other issues you may be experiencing.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

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