Auto-create Contact Roles for Opportunity

[Calista]

I deliberatly created a PaaS transaction (through a checkout page) using a different email address from the one I knew was in the salesforce contact record (first and last names are the same).

C&P created a new contact/account - as I would expect (since email address doesn't match), but when it created the contact roles for the opportunity related to this transaction, it created two - one for the OLD (not the same email address used in the transaction) - marked as Primary/Donor and one for the new contact (w/new email).

What's going on here? Is it because first/last names are the same? How is this supposed to work?

[CnP.Support]

Calista,

We need to review and get back to you.

I will keep you posted.

[Calista]

Any updates on this?

thanks,
Calista

[CnP.Support]

Calista,

We can't duplicate this with version 4.13. What is the version you are running?

Also are you using NPSP?