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  • Temporary Contacts Loading Slowly

    Two of our users are experiencing slowness when loading C&P Temporary Contacts. They are both using Google Chrome and the slowness occurs regardless of how many potential matches are found. Occasionally the temp contact opens as quickly as expected (a couple seconds) but for the past week they've noticed it takes minutes to load. Can you let me know why they might be experiencing slowness in this area? They do not experience slowness elsewhere in Salesforce. Are there other pieces of information that would help to troubleshoot? Let me know! Thank you.

  • #2
    Good day [email protected]

    Strange! No one has reported nor we experienced such issue. Would you please grant us login access from the users in the question so that we can review it?

    Looking forward to hearing back from you.
    Regards,
    Click & Pledge Support Department

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    Comment


    • #3
      I tried to login as the user and grant login access to C&P Support but got an insufficient privileges error. I'm seeing this message related to C&P Support login access "All of the packages from this company are licensed for your entire organization. Only administrators can grant access." Does this mean another user won't be able to grant login access? I'm attaching a screenshot of the login access settings in Salesforce so you can see what I mean.
      Click image for larger version

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      Attached Files

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      • #4
        Ah, it might be a standard profile user which doesn't have the privilege to grant access. However, please create a user for us with the same profile which those users have so that we can login and review it. Also, grant access with your Admin login as well.

        Please create a user and set the email to: [email protected]

        Looking forward to hearing back from you.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          OK I will grant access from my user and am about to create a user for you with the email you provided that mirrors the settings of the affected user.

          Comment


          • #6
            Good day @[email protected]

            Sorry for the delay. It looks like the password reset link has been expired. Would you please share the new password reset link to the user you have created for us?

            Looking forward to hearing back from you.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              No problem! I just reset the password. You should see that come through shortly.

              Comment


              • #8
                Good day @[email protected]

                Would you please grant us login access from Admin because the standard profile user doesn't have access to debug the logs.

                Also, are you facing the issue in Classic or Lightning view?

                Looking forward to hearing back from you.

                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                Comment


                • #9
                  I have granted login access from my user. We are using Lightning. The users are still experiencing Temp Contact slowness regularly. Is it ok for me to deactivate the user I created for you? I appreciate you looking into this as quickly as possible!

                  Comment


                  • #10
                    No, please keep that user Active so that we can debug it. I will update you once we find out what's going on.

                    Regards,
                    Click & Pledge Support Department

                    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                    Join us @ the educational webinars: https://clickandpledge.com/webinars/
                    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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                    • #11
                      OK sure thing! Thanks for looking into it. We're anxious to understand what might be going on!

                      Comment


                      • #12
                        Would you please ask those users to check now and let us know if the temp contact loading slow? We check with the user you have created for us and the temp contacts are loading fine now.
                        Regards,
                        Click & Pledge Support Department

                        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                        Join us @ the educational webinars: https://clickandpledge.com/webinars/
                        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                        Comment


                        • #13
                          Both users are still experiencing the slowness. Would it help if I provide their usernames? They both use the most updated version of Google Chrome for their browser, they experience the slowness no matter how many pending Temporary Contacts there are, no matter how many potential matches are found in Salesforce, no matter if they have many Salesforce tabs open or not, no matter how many other Chrome tabs are generally open. They haven't found any common denominators that might explain this slowness in only 1 area of Salesforce. They otherwise experience speedy page load times for other areas of Salesforce. Please let me know if there if more information I can gather to try to understand this issue. Thanks!

                          Comment


                          • #14
                            Yes, please provide the username of both users as well as let us know whether they are facing an issue in Lightning or Classic view?
                            Regards,
                            Click & Pledge Support Department

                            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                            Join us @ the educational webinars: https://clickandpledge.com/webinars/
                            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                            Comment


                            • #15
                              The users are [email protected] and [email protected] and as I previously said, this is happening in Lightning.

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