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next steps after a recurring payment is declined

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  • next steps after a recurring payment is declined

    Hi! I'm trying to figure out what next steps are available after a recurring payment is declined; can you point me to any KB articles or other documentation?

    The case example is we have recurring payments set up through our C&P plugin on our Wordpress site (within the PaidMembershipsPro plugin). When a recurring payment is declined, is there any way that I can update the information on file and get it re-processed? Or does the member have to start over? Thanks!

  • #2
    Good day @[email protected]

    Sure, here is the KB article which will walk you through the process: https://support.clickandpledge.com/s...ng_transaction

    Please review it and let us know if have any questions.
    Regards,
    Click & Pledge Support Department

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