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  • Missing C&P Deposits

    Hello,

    We typically have deposits from them every day or so, but they have not transmitted a deposit since 12/08 (sweep ID 2751182) even though the deposits are piling up. I know this has happened before. What is the best way to fix this issue?

    C&P account number is 24040.




  • #2
    CnP.LiveSupport.AB

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    • #3
      [email protected] ,

      Our support team opened Case #00395642 for you. You should be hearing from them soon.

      ~ Amanda
      C&P Customer Advocate
      Last edited by CnP.LiveSupport.AB; 12-18-2020, 04:35 PM.
      Regards,
      Click & Pledge Support Department

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      • #4
        Thanks CnP.LiveSupport.AB . Can you please make sure the email is [email protected]andlife.org and NOT [email protected] I haven't seen the email from the support team and just don't want to miss as this is a VERY important matter.

        Thanks,
        Shawn

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        • #5
          Hi Shawn, Okey, we have noted that. You should be hearing from them soon.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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