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  • Opt Out from Autoresponder

    Hi,

    I have a donor who requested to be opted out from receiving the autoresponder after she gave an online gift. Is there a way for me to mark her email address to be opted out from the autoresponder?

    Thanks

  • #2
    Good day @mjokiman

    There is no way to opt-out/blacklist the email addresses for Autoresponders. You need to modify the Autoresponder conditions in such a way that it won't fire the responder for that recurring. You may set some amount, campaign or SKU condition..etc so that it won't fire.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    Comment


    • #3
      It was for a one time gift. But the next time she gives she does not want an auto responder email

      Comment


      • #4
        When you said "one time gift. But the next time she gives she does not want an auto responder email" do you mean to send the autoresponder for the first installment and not for the rest of the installments?

        If that is the case, please see:

        Click image for larger version

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        You can create the responder to send only for First Installment.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          I'm not referring to a recurring gift whatsoever. Donors give one time gifts all the time. They'll give today and they'll give another give next week. Who knows. These are one time gifts. Not recurring.

          Comment


          • #6
            Ah, then, in that case, all you can do is to set the autoresponder conditions in such a way that it should not fire the responder for one-time transactions. There is no way to opt-out/block the emails for the Autoresponders.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment

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