Empty Transaction Deposit Fund Date

[CnP.Support.AM]

Good day @ctugwell

I see that our team is in contact with you through a support ticket Case#00390149 and responded to your questions. Please follow the same support ticket if you have any questions.

[ctugwell]

Do you have an update on this? Is this tied to this client reaching 100% of their Pro Pay transactions? I'd like to get more information on this.

[CnP.Support.AM]

Good day @ctugwell

I have created a ticket for you and one of our accounts team members will be contacting you shortly.

[ctugwell]

Transactions have stopped depositing as of the 26th. I'm basing this off of no "Deposit Fund Date" on 19 transactions we've had since the 25th. Any idea on why this might be happening? I've attached the 19 in question.

Thanks!

I've granted login access and id is

00D36000001Fhl7