Announcement

Collapse

Information Needed

See more
See less

Temporary Contacts for declined transactions

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Temporary Contacts for declined transactions

    Is there a way to make it so we don't get temporary contacts for declined transactions? I've attached a photo showing 4 temp contacts from the same person, 3 being declined and 1 being authorized. My understanding is that there was information inputted incorrectly 3 times, and corrected on the 4th time. Is there a setting to make it so they don't come through?
    Attached Files

  • #2
    Good day @[email protected]

    Sorry, as of now, it is not possible. We post all of the transaction data to SF except Fraud. However, you can merge them to the one contact record in Salesforce.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment

    Working...
    X