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Need Temporary Increase of Propay Refund Limit

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  • Need Temporary Increase of Propay Refund Limit

    Hello,

    Because of user error, my org mistakenly charged 99 donations of $150 each to clients in Salesforce. We issued credit for as many as we could yesterday before we hit the refund processing limit, but we have many more refunds to process. We need a temporary increase for today and tomorrow to process the rest of our refunds. Please help us do this as soon as possible,

    We are also still waiting for word of a more seasonal increase in this limit. We submitted everything to propay at the end of October/early November and have not heard back yet. Thank you.

    Org ID: 00D610000008aBr

    Click and Pledge account: 34147

  • #2
    Good day @krj1903

    I see that you have also opened a support ticket regarding the above request. One of our accounts team members will be contacting you shortly through the support ticket.
    Regards,
    Click & Pledge Support Department

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