We are attempting to change the campaign of a recurring donation (for instance, from an original generic campaign TO a board of directors campaign). We have tried what you say in the forums - we go into the recurring donation in CONNECT, we find the most recent transaction, and we change the CONNECT campaign on that one to a campaign which has the correct Salesforce ID.
However, future transactions continue to come in under the original generic campaign, with the original receipt, and the CP-Data which is sent to Salesforce continues to show the original campaign if we repost to Salesforce.
What is the correct procedure, start to finish, of changing the campaign (of an existing recurring donation) into which new transactions will flow automatically? Or is it actually impossible?
Thank you.
However, future transactions continue to come in under the original generic campaign, with the original receipt, and the CP-Data which is sent to Salesforce continues to show the original campaign if we repost to Salesforce.
What is the correct procedure, start to finish, of changing the campaign (of an existing recurring donation) into which new transactions will flow automatically? Or is it actually impossible?
Thank you.
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