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Virtual Terminal - Donation record not created

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  • #16
    Marcin,

    We have reviewed your account and support has already left you a message.

    When a transaction does not post it means it has encountered a problem with mandatory fields not having default values. There are triggers interfering with our post.

    One of our developers has logged into your account and notified support of the issue.

    We will help you resolve this issue but naturally we have to work together to figure out which of your triggers & validations is interfering with us.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    • #17
      Marcin,

      We reviewed your account and here is what we found out:

      1: You have a validation rule named: Mailing_State_Abbreviation
      2: You were on version 4.6

      We can't do anything regarding your validation rule since that is stopping our procedure. The code is experiencing the following error message:

      "Please enter the abbreviation of the state's name"

      For the 4.6 release we went ahead and upgraded your application to the latest 4.18 release.

      Please review your validation rule and let us know if we can be of any further assistance.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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