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  • Duplicate Transaction Processed

    Hi, this is the 2nd time this happened to me today when I'm processing credit cards using Via Terminal. It took longer than usual to process. And I noticed it processed the transaction twice. The first time it happened with this donor 0014100000PIfjiAAD. I didn't think i hit process payment twice, but I thought maybe I did. So I refunded right away. But then it happened again just now with this donor 0014100000PIfAHAA1. This time I kept watching the screen after I hit process payment. It took longer than normal. Sure enough it created two donations. First donation processed 10/13/2020 10:23:24 PM
    Second donation processed: 10/13/2020 10:24:30 PM
    Org ID: 00D41000000G4f0

    Please look into this ASAP. I can't keep issuing credit to donors. And the donor would not be happy that we processed their donation twice. Thanks
    Last edited by mjokiman; 10-14-2020, 12:33 AM.

  • #2
    This issue came to our attention late on Tuesday, and we had measures in place by midday Wednesday to prevent it from occurring.

    Our apologies for the inconvenience, of course inadvertent charges are serious and must be addressed ASAP. Thank you for letting us know so quickly.

    ~ Amanda Byrne
    C&P Customer Advocate
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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    • #3
      Hi Amanda does this mean it's been fixed? I can start using virtual terminal again? Thanks

      Comment


      • #4
        Yes, you may start using Virtual Terminal again.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

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