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Error message using Virtual Terminal

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  • Error message using Virtual Terminal

    Hi, I've been getting this message intermittently when trying to process credit card donations via Virtual Terminal

    IO Exception: Read timed out
    Error is in expression '{!save}' in component <apex:commandButton> in page cnp_paas:virtualterminal: (CnP_IaaS)

    An unexpected error has occurred. Your solution provider has been notified. (CnP_IaaS)

    There were other donations that I was able to process successfully. But there were some that would give me this error. Does this mean the credit card was processed or do I need to enter the information again because it wasn't processed?

    Access has been granted Org ID: 00D41000000G4f0

  • #2
    Good day @mjokiman

    The above error means the transaction didn't process due to network issue to reach to our API. You need to enter the information again to process the card.
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