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Error message using Virtual Terminal

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  • Error message using Virtual Terminal

    Hi, I've been getting this message intermittently when trying to process credit card donations via Virtual Terminal

    IO Exception: Read timed out
    Error is in expression '{!save}' in component <apex:commandButton> in page cnp_paas:virtualterminal: (CnP_IaaS)

    An unexpected error has occurred. Your solution provider has been notified. (CnP_IaaS)

    There were other donations that I was able to process successfully. But there were some that would give me this error. Does this mean the credit card was processed or do I need to enter the information again because it wasn't processed?

    Access has been granted Org ID: 00D41000000G4f0


  • #2
    Good day @mjokiman

    The above error means the transaction didn't process due to network issue to reach to our API. You need to enter the information again to process the card.
    Regards,
    Click & Pledge Support Department

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