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Recurring donation declined not posted in SF

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  • Recurring donation declined not posted in SF

    This donation 36448-200726101609021 is declined...not posted on SF. Is there a reason why? We have other declined transactions that are posted in SF as opportunities. Access has been granted: 00D41000000G4f0

    Thanks

  • #2
    Good day @mjokiman

    It was posted to salesforce but with the status as "Pending" which is the reason you don't see the opportunity. However, we have fixed the status in your instance to declined.

    We have recently seen "Pending" transactions happen with some of our customers that are still using TransFirst. Have you looked into migrating to ProPay yet? You should have received emails notifying you about the need to migrate by October 1st.

    Please let us know if we can be of any further assistance.
    Regards,
    Click & Pledge Support Department

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    • #3
      Got it. Yes, we're planning to migrate on Oct 1st. Thank you!

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