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Receiving TONS of fraud attempts

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  • Receiving TONS of fraud attempts

    Hello,

    This morning my org received thousands of attempted fraud transactions. Most of them were caught in Connect and did not post to SF but a few did get passed to SF as declines.

    We have never received this much fraud activity, so I'm hoping someone can check things on our account to make sure things are okay. I am also concerned about the 9 or so transactions that made it through. They are pretty obvious that they are fraud because the names are all just jumbled mixes of letters.

  • #2
    Good day @Kofo

    Good to hear that our fraud protection has been blocked their attempts. Please note that Nonprofit forms are the number one target of security card validators that validate stolen credit cards to sell them in black markets. Scripts attack these forms and validate thousands of credit cards in a matter of minutes.

    I have forwarded it to our IT team to review your account. However, you may delete those which are posted to SF using the Maintenence tab under C&P Settings.
    Regards,
    Click & Pledge Support Department

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    • #3
      Good day @Kofo

      Our IT team suggests the following:

      The fraud that occurred was based on a script posting donation data in quick succession. Please do the following:

      1 - refund all successful transactions that you determine as a fraud.
      2 - add Recaptcha to the donation pages. The ReCaptcha will greatly reduce the probability of bot-based fraud attempts.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

      Comment

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