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Donation approved on Connect side but having issues to post to Salesforce

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  • Donation approved on Connect side but having issues to post to Salesforce

    Hi,

    One of the first donations received through Connect is not posted to Salesforce correctly.
    We had a few glitches at the beginning on the Salesforce side. These issues were fixed and donations received after that are posting properly.
    But we are having issues to repost this one particular transaction.
    We need to have all transactions on the Salesforce side, as we run reports on Salesforce to track all the donations to date.


    Transaction Details:


    Name: Susan M W*****
    Order Number: 60515-2003041041100688917
    Transaction Date: 3/4/2020 7:41:10 AM

    Salesforce Side Contact details:
    Name: Ms. Sue W*********

    We have granted access for a week.
    Salesforce org ID: 00Do0000000aBGF

    Please help us with this issue.

    Thanks,
    Sarada
    Last edited by CnP.Support; 08-31-2020, 10:52 AM.

  • #2
    Good day!

    Our team will review this. I just removed the patron's last name and replace it with *****. Please do not include such information in this public forum. By knowing the Order Number we can easily see all the information we need.

    We will update you once we have identified the issue.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Good day @[email protected]

      We have fixed it.

      Please check and let us know if you find any issues.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

      Comment

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