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Custom Mapping for Opportunity Type on SKU not working

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  • CnP.Support.AM
    replied
    Good day @jhobbs

    Thank you for granting access to us. Would you please share the order number so that we can review it? It is hard to find the order number since you have name customization for opportunity.

    Looking forward to hearing back from you.

    Leave a comment:


  • jhobbs
    replied
    Hello Support,
    I've granted access. Thanks for your help.
    Cheers,
    Jeremy

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @jhobbs

    Would you please grant us login access to your SF instance and share the order number so that we can review it?

    Looking forward to hearing back from you.

    Leave a comment:


  • jhobbs
    started a topic Custom Mapping for Opportunity Type on SKU not working

    Custom Mapping for Opportunity Type on SKU not working

    Hello,

    We created a Custom Mapping for Opportunity Type on SKU and it is not working.

    Opportunity Record type is set by WID in Salesforce > C&P Settings > Opportunity.

    The record type set by the WID has two values in it's picklist. One is set as default. The one set as the default is not the value we want.

    Here is the mapping:
    Opportunity >> Opportunity Type if SKU Is C3-4100-66-20-Annual-Recurring-Membership add Annual Recurring Membership
    Here is the sku from the C&P Data record:

    <SKU>C3-4100-66-20-Annual-Recurring-Membership</SKU>

    Thanks a ton for your assistance in helping us resolve this.

    Cheers,
    Jeremy

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