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Error: null---(3501) when attempting to issue credit

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  • Error: null---(3501) when attempting to issue credit

    When trying to issue a credit from within Salesforce, I got this error.

    It was created via the Virtual Terminal, so I'm curious if there was data missing in a field necessary to complete the credit?

    The Order Number is 50733-2008051500073301001
    You've been given access
    Org Id: 00DF00000008F4u

    I would like to know the reason for the error, as well as ensure the transaction get's credited.
    Attached Files

  • #2
    Hello: This transaction was processed using the TSYS processor. It looks like you have switched to ProPay today so this refund will not go through using a different processor. The refund would need to come directly from the organization. Thank you.