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Invalid MerchantID/RegKey combination

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  • Invalid MerchantID/RegKey combination

    Hello,

    Yesterday, we had a transaction decline due to "Invalid MerchantID/RegKey combination". Can you advise on how we can correct this error? I've never seen it before.

    The C&P order number was 25666-2007121513087972644, and the transaction in our Salesforce instance can be viewed here: https://cnp-paas.na58.visual.force.c...300000AN29xAAD

    Best,
    Alison

  • #2
    Good day @abenes

    I have forwarded it to our accounts department and one of our accounts team members will contact you shortly.
    Regards,
    Click & Pledge Support Department

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