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Recurring Donation not appearing

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  • Recurring Donation not appearing

    We have attempted to test a recurring transaction but are not seeing the subsequent recurring donation come through. We did this in our C&P test account integrated with our Salesforce Partial Sandbox. The initial donation went through fine, but a week later when we expected the first recurring to automatically process, nothing happened. I saw no transaction in C&P Connect nor in Salesforce. Would this be due to the recurring donation being a test transaction? Would there be another reason? I also submitted a support ticket (here https://support.clickandpledge.com/s/contactsupport) for this but never heard back so I'm trying here in the forum. I have granted login access of our Partial Sandbox (org ID 00D220000000UrH), the recurring ID is 561222 and the master order number is 38797-2006161122161271111. Thanks!

  • #2
    Good day!

    Test recurring transaction are typically skipped since when set up people forget them and they just take space.

    When did you expect the test transaction to run? do you have the date that it should have ran so we can check?
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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    • #3
      Hi there,
      The first transaction was on 6/16 so we expected the first recurring transaction to happen 1 week later on 6/23. The recurring was set up to be weekly for 2 installments.

      Comment


      • #4
        Good day!

        This transaction was made in TEST mode. TEST mode transactions are not included in the recurring processing.

        Hope that answers your question.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          OK that answers it! Thanks for your response.

          Comment

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