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Strange CC Decline Reason Being Returned

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  • Strange CC Decline Reason Being Returned

    We are receiving a ton of online donations and today we have been getting the following as a decline reason:

    Transaction Result: Declined
    Status Detail: "Gateway Invalid argument error"

    This is not a usual decline reason, so I want to be sure this is not related to any issues on our end.

  • #2
    Good day @Kofo

    I have forwarded it to our accounts team and they will be contacting you shortly.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    • #3
      Kofo ,

      I created a decline report for you in CONNECT so you can easily review your declines. The transactions that have decline statuses of "Gateway Invalid argument" all specify in the report that they were declined for an invalid amount (because the amount was $0.00) or invalid expiration date.

      I'll send you the report with today's declines thus far by email. What payment form are you using to enter these donations? I noticed there was no application name associated with these transactions.

      You can see the more extensive version of the decline reason by downloading the report in CONNECT. If we can assist you further, please let us know.

      Sincerely, Amanda
      C&P Customer Advocate
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

      Comment


      • #4
        thank you!

        Comment

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