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  • AutoResponder Not Being Sent

    I've created two autoresponders and they are not working. One is for recurring and one is for one-time payments. They both have the condition to go out if SKU includes Donation or Membership (and all of my SKUs include Donation or Membership.

    Salesforce Org ID: 00Df4000001QSf3

    I've given access to the Salesforce instance

    I've tested the Email Template from the C&P Designer and it sends it when it's a test. But if I make a donation on a C&P Connect Form it does not send the autoresponder.

    Thank you for your help!

  • #2
    [email protected]

    I'm reviewing your issue from Live Support, and notice that you have a similar issue to the caller that came after you. Your Release version is showing as being from 7/2/2019, and shows there are no updates available, when in fact there has been an update in 12/2019. We are continuing to review, but may we upgrade you to the more recent version?

    For our internal reference, the Order Number we are testing the Autoresponder with is 60733-2003041851313451005, and the Autoresponder is "Thank you - one time"
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: <a href="https://appexchange.salesforce.com/listingDetail?listingId=a0N30000003JGBvEAO" title="Click &amp; Pledge Donor Management on AppExchange" target="_Outside">Click &amp; Pledge Donor Management on AppExchange</a>

    Join us @ the educational webinars: <a href="https://clickandpledge.com/webinars/" title="Click &amp; Pledge Webinars" target="_Outside">https://clickandpledge.com/webinars/</a>
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: <a href="https://clickandpledge.com/webinars/" title="Click &amp; Pledge Webinars" target="_Outside">https://clickandpledge.com/webinars/</a>
    Are you on Salesforce? Join us at the Power of Us Hub: <a href="https://powerofus.force.com/0F980000000CjpC" title="Power of Us Hub" target="_Outside">https://powerofus.force.com/0F980000000CjpC</a>

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    • #3
      Yes you may upgrade us. Please let me know if that will affect any of the mapping I have done.

      Comment


      • #4
        Good day [email protected] :

        Issue with Salesforce domain.

        Can you check at URL: https://status.salesforce.com/search...nevadaalliance

        Click image for larger version

Name:	domain.png
Views:	43
Size:	35.8 KB
ID:	51525



        Please contact the Salesforce support to fix the domain issue.

        Looking forward to hearing back from you for other assistance.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

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