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Updates Sunday 1/19/20

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  • Updates Sunday 1/19/20

    Hello! Do you have any information or release notes about the updates that are getting pushed through on Sunday 1/19/20? I can't seem to find any documentation about what's happening? And can you confirm what would happen if a customer tried to purchase something on our site during the 4-6am EST timeframe? Would they receive an error? Or just a decline notification? Please let me know any information you can!

  • #2
    Good day [email protected]

    There are NO updates being pushed during maintenance. We also were asked to move our maintenance to another day as a client will be having a major fundraising event starting at 6 a.m. on Sunday during a radio program. The announcement was updated earlier today.

    https://forums.clickandpledge.com/fo...system-updates

    The update is a system maintenance where the network infrastructure will be updated and tested. We perform these updates on a quarterly basis and always on a Sunday at 4 a.m. where traffic is at a minimum.

    As stated, no applications or features will be updated.

    Hope that answers your question.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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    • #3
      I received the notification about the rescheduling after I sent this message. I am aware that it's now 2/16. I thought it included updates because the notice says "We will be performing system and network update". At any rate, can you please answer my other question and let me know what would happen if a customer tried to purchase something on our site during the 4-6am EST timeframe? Would they receive an error? Or just a decline notification? Please let me know any information you can!

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      • #4
        Good day!

        During the maintenance window any hit to the API or forms will redirect to the Announcement for system maintenance. No transactions will be processed and nothing will hit the engine.

        Sorry for the inconvenience but this type of update is necessary. We also over estimate the time to be on the safe side and typically finish the maintenance faster than it is scheduled.

        We will post continuous notes to the announcements during the update so if you are subscribed to the channel you will receive notices as we progress through the event.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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        • #5
          OK great, thanks for the clarification!

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