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Field Date/Time stamp showing wrong time in custom field mapping of Transaction Date

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  • Field Date/Time stamp showing wrong time in custom field mapping of Transaction Date

    Hi,

    I have a custom Date/Time field on Contacts and on Opportunities with custom mapping to Transaction Date. The date/time that is getting populated on records is behind by about 18 hours. The transaction date on the C&P transaction is correct.

    Any insight as to what's happening here?

    Thanks!

    Org ID: 00D2E000001HYpq
    Access granted for 1 week

    Sample records:
    Opportunity: 0062E00001Hp9M3QAJ
    Contact: 0032E00002TVUZYQA5
    C&P Transaction Order Number: 60379-2001141451238551675

    Fields are in system info section of records.

    . Click image for larger version  Name:	Date-time.JPG Views:	0 Size:	43.2 KB ID:	50431

    Click image for larger version  Name:	CPmapping.JPG Views:	1 Size:	10.0 KB ID:	50432
    Last edited by jodina-mai; 01-15-2020, 12:16 PM.

  • #2
    Good day @jodina-mai

    I see what you are referring to. I have forwarded it to our developers to review it. I will update you once we identified the issue.

    Sorry for the inconvenience.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    • #3
      Hi, I'd like to follow up on this issue. Thanks!

      Comment


      • #4
        Good day @jodina-mai

        We have identified the issue and will be addressed in the next release. We are expecting the release in the next week.

        Sorry for the inconvenience.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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        • #5
          Okay. Thank you. I'm glad you were able to find the source of the issue. Is there any action I need to take to ensure I have the release update, or will this be pushed automatically?

          Comment


          • #6
            Given our clients may be in the middle of a fundraiser we do not push our updates automatically. We post each & every update in the News section so please subscribe to this channel to get notification about updates: https://forums.clickandpledge.com/fo...-announcements

            Simply post your request here and we will gladly update you: https://forums.clickandpledge.com/fo...ade-assistance
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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            • #7
              Is the next release the one scheduled beta for 2/19 (today) and full release 3/4? https://forums.clickandpledge.com/fo...1-beta-release

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