Announcement

Collapse

Information Needed

See more
See less

Upgrade assistance

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Upgrade assistance

    Hi,

    Account Information:
    • Click & Pledge account name: HOMESIGHT INC
    • Click & Pledge account #: 51554
    • Salesforce Organization ID: 00D6A000002zHtU
    login access granted.

    Chris

  • #2
    Good Day @ctugwell

    We tried to upgrade your instance and received the below error:

    Click image for larger version

Name:	Upgrade Error.jpg
Views:	12
Size:	100.9 KB
ID:	50383

    To address this error, we need to have Salesforce Support access. So, can you please grant access to Salesforce Support for a week so that we will complete the rest.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Salesforce login access has been granted.

      Comment


      • #4
        Good day @ctugwell

        We have upgraded your instance as requested.

        It is highly recommended that you login to the Connect & re-establish the connection. You may see that your account is already connected but this does not mean the new information has posted to Salesforce.

        To establish connection please see the following KB article: https://support.clickandpledge.com/s...ion#Salesforce

        We are going to have the new release on the 15th of this month. Please make sure we have access to your instance so that we can update your instance upon a new release.

        Please let us know if we can be of any further assistance.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

        Working...
        X