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Transactions flagged as Fraud

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  • Transactions flagged as Fraud

    We had a customer with transactions flagged as fraud. Can you please remove them from the Blacklist? The order numbers are:
    • 37312-1912311703179376431
    • 37312-1912311704461587969
    • 37312-1912311718227023579
    • 37312-1912311725578813579
    • 37312-1912311727222506431
    Additionally, this person's email address was put on our Whitelist in our Custom Fraud Profile. Wouldn't that have allowed their transaction to go through?
    Last edited by [email protected]; 01-02-2020, 08:46 AM.

  • #2
    Good day @[email protected]

    We have removed it. Yes, it will if you assigned the custom fraud profile to the campaign whose form is being used.
    Regards,
    Click & Pledge Support Department

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    • #3
      Thank you for removing from the blacklist. Can you please explain why this person's transactions were flagged for fraud when their email address was already on our Whitelist in our Custom Fraud Profile connected to the campaign?

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      • #4
        Good day [email protected]

        Here is the issue:
        1. You are using Gravity Forms and there is no assignment to CONNECT Campaign
        2. Custom Profile for Fraud has to be assigned to a CONNECT Campaign - in other words forms that are processed with the assigned campaign will use the custom profile.
        The transactions you have posted are all posted from Gravity Form with no CONNECT campaign. So we know the issue .. but what is the solution?

        Please read: https://manual.clickandpledge.com/Gr...as_to_the_Form

        You will need to assign the CONNECT campaign alias to your GF. If the Custom Profile is assigned to the CONNECT Campaign and the GF posts to that campaign then the whitelist will work.

        Hope that helps.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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