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Donor didn't go through; card flagged as fraud

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  • Donor didn't go through; card flagged as fraud

    Hello,

    Someone donated but they received a message saying their card /bank had problems and it was being declined. She reached out to her CC company and they said she was fine. So the issue is on our/C&P's end. She tried several times more to donate and couldn't. I see in her transaction ID she's marked as fraud. Can we remove this so that she can donate?

    Transaction ID: 36883-1912022020519378000
    Org ID: 36883-1912022020519378000

  • #2
    Good day @CradlestoCrayonsAdmin

    We've removed the fraud block for the above donor and now she is free to try again.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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    • #3
      Great! Do you know what triggered it, or was it just an abundance of factors it could be?

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      • #4
        Anytime you process transactions on a form we monitor the form and all its attributes. Same person, persona, etc. (do not want to go to too much detail for security reasons) we block the browser, IP, the entire world of the person that is processing. Nonprofits are victims of credit card fraudsters where stolen cards are verified on their site. I am sure you see the issue.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

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