Hello,
Someone donated but they received a message saying their card /bank had problems and it was being declined. She reached out to her CC company and they said she was fine. So the issue is on our/C&P's end. She tried several times more to donate and couldn't. I see in her transaction ID she's marked as fraud. Can we remove this so that she can donate?
Transaction ID: 36883-1912022020519378000
Org ID: 36883-1912022020519378000
Someone donated but they received a message saying their card /bank had problems and it was being declined. She reached out to her CC company and they said she was fine. So the issue is on our/C&P's end. She tried several times more to donate and couldn't. I see in her transaction ID she's marked as fraud. Can we remove this so that she can donate?
Transaction ID: 36883-1912022020519378000
Org ID: 36883-1912022020519378000
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