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Salesforce Campaign on Payment Form not passing through

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  • Salesforce Campaign on Payment Form not passing through

    HI I was on the live support forum with Amanda yesterday and she told me to post a ticket on this. We had our annual appeal (Giving Tuesday) campaign and were allowing donors to support do a 50/50 fundraising with us and our member organizations. We created separate payment forms for each member and I had connected them to different campaigns, but the campaign is not being mapped to the primary campaign field. It seems weird because I saw the campaign listed in the C&P transaction data so I know it's being passed. Is there someway I can get that information. I invested a time createing all those separate campaigns/forms for me to now have to go in manually to update that field.

    I'm going to update them manually because my boss wants to see how the campaigns came in but leave one as is. Here is the order number - 38925-1912031056285431670
    Last edited by [email protected]; 12-04-2019, 11:54 AM.

  • #2
    Please see:

    Click image for larger version

Name:	Primary Campaign Source settings.jpg
Views:	7
Size:	88.6 KB
ID:	49972

    In order to assign the Primary Campaign Source, you will need to add the above condition and check the box for "Use Transaction Campaign".
    Regards,
    Click & Pledge Support Department

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    • #3
      Thank you so much!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!

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