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Donations not posting to SF HELP HELP HELP

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  • Donations not posting to SF HELP HELP HELP

    New campaign went live yesterday. Yesterday the transactions done online or in virtual terminal were posted to SF. Today the RECEIPt, and I think ONLY the receipt, was edited. And now the transactions show up in Connect, but not in SF, in spite of my having gone in and done the steps in Connect to make sure they are connected. permission granted, 00D36000000Hnko is company number. I just received an error report for someone trying to register online:

    "Insert failed. First exception on row 0; first error: INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY, insufficient access rights on cross-reference id: a2536000000bbXL: []"

    When I followed the link I found a donation had been deleted - and there were dozens of payments that apparently were deleted... they're in the SF trash

    MAYBE NEVER MIND, I FOUND THE transaction in temp. contacts - but please can you check and see if it all looks proper?
    Last edited by briegull; 10-16-2019, 06:21 PM.

  • #2
    Good day @briegull

    We reviewed and all seems to be fine.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

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    • #3
      Regarding the error which you are referring to is for transaction order number: 1701161007360502721 dated 1/16/2017 which was processed from Event: Spring 2017 Courses. We noticed that the registrant record has been deleted which the reason you are getting that error.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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