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User getting error in C&P Alias screen

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  • User getting error in C&P Alias screen

    Hi there,

    I have a non-system-admin user who is getting the attached error message when trying to access a C&P Alias record. I think that I have had a similar issue before as a system admin and it was resolved.

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    The OID is 00Do0000000bF6j and I have granted 1-week access. The user who is experiencing this issue is user id 0051J000006neIKQAY.

    Thanks,
    Jessica Kwok

  • #2
    Good day @jkwok

    Would you please also grant us access from the user who is experiencing the issue as well as the contact name for which you are getting the above error?
    Regards,
    Click & Pledge Support Department

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    • #3
      I tried to have her give C&P login access, but she says that C&P was not an option in the Grant Login Access section. Is there some sort of permission she needs to have in order to see C&P as an option?

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      • #4
        Can you please ask that user to view the Alias record now and let us know what they see?
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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