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  • Apex Error

    Hello,

    I received the following error notification. As far as I can tell all incoming payments have been successfully recorded in Salesforce and temporary contacts created as appropriate, so I'm not sure what caused the error. Are you able to help me troubleshoot?

    Subject: Developer script exception from Literacy Action, Inc. : 'PaaS_Maintenance_TemporaryContact' : Invalid id: 000000000000000

    Apex script unhandled exception by user/organization: 00516000007EhnD/00DG0000000gniv
    Scheduled job 'PaaS_Maintenance_TemporaryContact' threw unhandled exception.
    caused by: System.StringException: Invalid id: 000000000000000
    Class.CnP_PaaS.Maintenance_TemporaryContact.execut e: line 12, column 1
    ref:_00Do0aSjA._5003mwpS2p:ref

    Thank you so much,
    Sloka

  • #2
    Good day @[email protected]

    Would you please grant us login access to your Salesforce instance and share the order number so that we can review what's going on?

    Looking forward to hearing back from you.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    Comment


    • #3
      I've granted login access. Not sure about the order number since the error above is all I saw. Thanks!

      Comment


      • #4
        We just reviewed and noticed that there are NO temporary contact exist. Please let us know before you process the temp contact so that we can review it.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

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