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Wrong date populating on Event Start Date

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  • Wrong date populating on Event Start Date

    Hi, we have an evening event and it seems to be pushing the start date to the next day on all of our reporting and registered attendee information. Please let me know how to adjust the system so that all events show on their actual date regardless of time?

  • #2
    Good day @gorgefriends

    Would you please grant us login access to your Salesforce instance and share the Event name so that we can review it?

    Looking forward to hearing back from you.
    Regards,
    Click & Pledge Support Department

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    Comment


    • #3
      I have granted access. The event is 09.23.19 Rowena Plateau Sunset Walk

      Comment


      • #4
        Good day @gorgefriends

        We just reviewed the Event and found NO issues with the date and time. May I know what exactly you see wrong with the date and time?
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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        • #5
          It is on the registered attendees start date for that event.

          Comment


          • #6
            Sorry, but I am having a hard time to understand your concern. Where you are seeing the start date of the Registered Attendees? Would you please share the screenshot of what you are referring to so that we can better assist you?

            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
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            • #7
              Here is a link to one of the attendee records for the event as well: https://gorgefriends.lightning.force...01mv3zQAA/view

              Click image for larger version

Name:	reg attendee date.jpg
Views:	14
Size:	53.4 KB
ID:	48853

              Comment


              • #8
                We have reviewed and noticed that you are reviewing it in Standard Layout which we don't recommend nor we are considering it.

                We highly recommend you to delete the standard layout tabs for the Events. If you edit anything in those layouts it will have a cascading effect on events, reports, inventory...etc.
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                Comment


                • #9
                  How? It isn't an editable field.

                  Comment


                  • #10
                    It is editable field in standard layout in Classic view.
                    Regards,
                    Click & Pledge Support Department

                    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                    Join us @ the educational webinars: https://clickandpledge.com/webinars/
                    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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