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Error posting transaction to Salesforce - Appalachian Mountain Club

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  • Error posting transaction to Salesforce - Appalachian Mountain Club

    We got an error notification and re-posting to Salesforce via C&P Connect doesn't seem to fix it. Can you fix this transaction please?
    Date: 8/16/2019

    Hi Amydiana Lau,
    Sorry, but we have encountered an error while posting the data to your Salesforce account.

    Additional information:
    • Order number: 37312-1908160938262173501
    • Contact name: Kyle Rand
    • Transaction Result: Authorized
    • C&P Data ID: 54075
    • Organization ID: 00D50000000cBTw
    • C&P Account #: 37,312
    • Organization Name: Appalachian Mountain Club
    • Applications : Application Name: Salesforce:CnP_PaaS_VT_Single-Version Number : 9.1905190013
      Installed Packages: 5.1905050001-9.1905190013
    System response:

    "Insert failed. First exception on row 0; first error: CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY, npsp.TDTM_Opportunity: execution of AfterInsert

    caused by: System.DmlException: Insert failed. First exception on row 0; first error: UNABLE_TO_LOCK_ROW, unable to obtain exclusive access to this record or 1 records: a0Y5000000Cs2KWEAZ: []

    (npsp)






    : []"

    Please check the following link for details:

    https://outdoors.my.salesforce.com/a0y2J00000I9Tz8
    If you need further assistance please submit a support ticket at http://Help.ClickandPledge.com
    Regards,
    Click & Pledge Development Team
    Salesforce Group

  • #2
    Good day @[email protected]

    It looks like you have fixed the above order number.

    Please let us know if we can be of any further assistance.
    Regards,
    Click & Pledge Support Department

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