Information Needed

See more
See less

Error Posting to Salesforce

  • Filter
  • Time
  • Show
Clear All
new posts

  • Error Posting to Salesforce

    We seem to get these kinds of errors frequently. Can you please help fix this transaction and let me know why this error occurred? Even more important than fixing the transaction at hand is to understand the cause of the error in the first place and do what I can to avoid it. Please let us know the reason for the error. I have granted access for C&P support in our SF org.
    Date: 8/8/2019

    Hi SF IT,
    Sorry, but we have encountered an error while posting the data to your Salesforce account.

    Additional information:
    • Order number: 37312-190808095611513
    • Contact name: Steve Ciras
    • Transaction Result: Authorized
    • C&P Data ID: 53499
    • Organization ID: 00D50000000cBTw
    • C&P Account #: 37,312
    • Organization Name: Appalachian Mountain Club
    • Applications : Application Name: Salesforce:CnP_PaaS_VT_Single-Version Number : 9.1802140003
      Installed Packages: 5.1905050001-9.1905190013
    System response:

    "Insert failed. First exception on row 0; first error: CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY, npsp.TDTM_Opportunity: execution of AfterInsert

    caused by: System.DmlException: Insert failed. First exception on row 0; first error: UNABLE_TO_LOCK_ROW, unable to obtain exclusive access to this record or 1 records: a0Y5000000Cs2KWEAZ: []


    : []"

    Please check the following link for details:
    If you need further assistance please submit a support ticket at
    Click & Pledge Development Team
    Salesforce Group

  • #2
    Good day @[email protected]

    As stated in your another thread its all about timing. When we try to insert the data, those objects are busy and ended up with the above error. We simply reposted the data and it fixed it.
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars:
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday:
    Are you on Salesforce? Join us at the Power of Us Hub:


    • #3
      I see, well thank you for reposting and fixing this one!