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Reference to a contact record type

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  • Reference to a contact record type

    I'm working with an org that had record types on contacts a long time ago, but no longer uses them. I want to de-activate the old record types, but when I try to de-activate the Individual Contact record type, I get the error that it cannot be de-activated because it is referenced by the following objects.

    How can I remove the references from these objects?

  • #2
    Good day @snesson

    In order to deactivate the old record type, first, you need to create one dummy record type and assign that to the contacts then you can deactivate the old one.
    Regards,
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