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Autoresponder Not Activating

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  • CnP.Support.AM
    replied
    Good day @Cafe1040IT

    Our developers are still reviewing this case. Since your instance is Partial Sandbox it looks like some issues with the critical updates in your sandbox instance. It is sending the Autoresponder through Transaction details page by clicking the Re-Send Autoresponder. However, our developers are investigating the case and will update you soon.

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @Cafe1040IT

    We are reviewing this case and will get back to you soon.

    Leave a comment:


  • Cafe1040IT
    started a topic Autoresponder Not Activating

    Autoresponder Not Activating

    I have granted 1 week access under admin account. Org ID: 00D2a0000008pwE
    I'm trying to get the Autoresponder to fire on ALL successful donations. I am creating donations through virtual terminal and the autoresponder is not activating. Can you please help with what I'm doing wrong?

    I'm testing with order# 60282-190731160600242
    There is only one Autoresponder that I've created called Test Responder.

    Thank you!
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