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Autoresponder Not Activating

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  • Autoresponder Not Activating

    I have granted 1 week access under admin account. Org ID: 00D2a0000008pwE
    I'm trying to get the Autoresponder to fire on ALL successful donations. I am creating donations through virtual terminal and the autoresponder is not activating. Can you please help with what I'm doing wrong?

    I'm testing with order# 60282-190731160600242
    There is only one Autoresponder that I've created called Test Responder.

    Thank you!

  • #2
    Good day @Cafe1040IT

    We are reviewing this case and will get back to you soon.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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    • #3
      Good day @Cafe1040IT

      Our developers are still reviewing this case. Since your instance is Partial Sandbox it looks like some issues with the critical updates in your sandbox instance. It is sending the Autoresponder through Transaction details page by clicking the Re-Send Autoresponder. However, our developers are investigating the case and will update you soon.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

      Comment

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