C&P Alias "Copy to Contact"

[[email protected] Junior Member Find all posts View Profile Close [email protected]]

Hello,

When I open an C&P Alias Contact record, the fields available in the "Map to Contact Record" picklists are inconsistent. I would like to map Street to our Primary Street field, City to our Primary City field, and so on.
However, the Street picklist does NOT include "Primary Street" as an option. It does include Primary City, Mailing Street, Secondary Street, along with many other fields.
Similarly, the City picklist does NOT include "Primary City" as an option, but does include Primary Street, Mailing City, Secondary City, and more.

Why is this mismatch occurring, and what can I do to fix it?
EDIT: I spoke with C&P Live Support, and they asked me to post the issue here.

Best,
Amy

[[email protected] Junior Member Find all posts View Profile Close [email protected]]

EDIT: I spoke with C&P Live Support, and they asked me to post the issue here.

[CnP.Support.AM C&P Support Find all posts View Profile Close CnP.Support.AM]

Good day @[email protected]

Would you please grant us login access to your Salesforce account and share ContactID and AliasID so that we can review it?

[[email protected] Junior Member Find all posts View Profile Close [email protected]]

Login access granted for 7 days. Contact ID: 0031G00000q5PHMQA2 Alias ID: a1K1G0000014oC4UAI

[CnP.Support.AM C&P Support Find all posts View Profile Close CnP.Support.AM]

We reviewed and found that you have changed the label for all the Mailing addresses. Default selected field we manually label as Mailing and that is the reason it is not showing related field.

[[email protected] Junior Member Find all posts View Profile Close [email protected]]

Thanks for responding, but I don't understand what you're recommending. Yes, the field labels may have been edited at some point. That being said, how can we resolve the actual issue?
I need to the C&P Alias's Street value to map to the Primary Street field on the Contact object. Same for City to Primary City, and so on.

[CnP.Support.AM C&P Support Find all posts View Profile Close CnP.Support.AM]

Please note that the in your case, Primary Street is nothing but Mailing Street, Primary City is nothing but Mailing City and so on...those are just label changed. You can map to the Mailing Street so that it will store in Primary Street itself. Those are just Labels. Hopefully, in the upcoming release, we will resolve the label issue.