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Error 5001 Card Decline on Virtual Terminal Card on File

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  • Error 5001 Card Decline on Virtual Terminal Card on File

    We recently Noticed that using Virtual Terminal and using the "Card on File" feature hasn't been working. If we use "Card on File" if comes back as error 5001 even though the card on file has the same last 4 digits and expiration date as the credit card in the reply slip. When we reenter the same credit card info through selecting "Credit Card" instead of "Card on file" it goes through no problem.

  • #2
    Would you please share the order number of decline transaction so that we can review it?
    Regards,
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