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Invoicing Click to Pay button isn't working

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  • Invoicing Click to Pay button isn't working

    I set up an invoice process, templates, and policy. I processed an invoice which sent an email. Everything looks good, but I clicked "Click to Pay" in the email, it brings me to a site that says "Authorization Required | You must first log in or register before accessing this page. | If you have forgotten your password, click Forgot Password to reset it."

  • #2
    Good day @GFA Staff

    Would you please grant us login access to your Salesforce account so that we can review it?

    Looking forward to hearing back from you.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      C&P Account 32430
      Salesforce.com Organization ID 00Dj0000001q6mG
      You were granted access.

      Thank you!

      Comment


      • #4
        Hi! Just checking in. Are you able to access our instance?

        Comment


        • #5
          Good day @GFA Staff

          Sorry for the delay. We reviewed and resolved the issue. The issue is with the invoice web template doesn't have the correct annotation.

          Please review it and let us know if we can be of any further assistance.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment


          • #6
            Thank you!

            Comment

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