Payment form not posting to Salesforce

[CradlestoCrayonsAdmin]

Hi.

Our agency is having issues. We made no changes to the Form connectors but now, starting this morning (that we know of) none of our donations are posting into our Salesforce instance. The donations go through just fine and a donation email is sent out, but the donation does not show up online.

We tried re-establishing the API connection, which worked, but didn't fix the issue.

We appreciate your help.

[CnP.Support.AM]

Good day @CradlestoCrayonsAdmin

Would you please grant us login access to your Salesforce instance and share the order numbers which didn't post so that we review it?

Looking forward to hearing back from you.

[CradlestoCrayonsAdmin]

Hello,

I extended access to our org - you had one more day left from the agency upgrade.

CNP:36883-1906101004579356893

and

CNP:36883-1906100959400418524

[CnP.Support.AM]

Per the POU post, it has been resolved.