Announcement

Collapse

Information Needed

See more
See less

Payment form not posting to Salesforce

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Payment form not posting to Salesforce

    Hi.

    Our agency is having issues. We made no changes to the Form connectors but now, starting this morning (that we know of) none of our donations are posting into our Salesforce instance. The donations go through just fine and a donation email is sent out, but the donation does not show up online.

    We tried re-establishing the API connection, which worked, but didn't fix the issue.

    We appreciate your help.

  • #2
    Good day @CradlestoCrayonsAdmin

    Would you please grant us login access to your Salesforce instance and share the order numbers which didn't post so that we review it?

    Looking forward to hearing back from you.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Hello,

      I extended access to our org - you had one more day left from the agency upgrade.

      CNP:36883-1906101004579356893

      and

      CNP:36883-1906100959400418524

      Comment


      • #4
        Per the POU post, it has been resolved.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

        Working...
        X