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URGENT: C&P not processing cards and cannot access connect

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  • URGENT: C&P not processing cards and cannot access connect

    We are experiencing some strange errors.

    1. Donations are failing to process both on our donation forms as well as internally via virtual terminal. We have tried with multiple cards and each time receive the "transaction failed" message.

    2. When me and my team try to login to Connect we receive the message "Sorry but we cannot find the email in our system. Please try again."

    We have already had a few donors call in having experienced this issue.

    I've granted access and my org ID is: 00Di0000000e51m

  • #2
    Our Accounts Team is working on this for you and will be in touch.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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    • #3
      I have been told that our accounts team resolved the issue and you are all set and good to go.

      Sorry for the inconvenience.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

      Comment

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