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Test transactions always decline

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  • Test transactions always decline

    We have a test/sandbox C&P account that connects to our Partial Sandbox but every time we try to process a Virtual Terminal transaction it says Declined. We enter the test credit card number 4111111111111111 with an exp date in the future and any 3 digits for the CVV code. We've also tried with 5555555555554444 as the card number and get the same Decline status. We aren't using event management nor easyPages nor any other C&P form. Just virtual terminal. Is there a setting we need to change or update? Our org ID is 00D220000000UrH. I granted login access for 1 week.

    We just want to test without having to actually charge (and reimburse) our personal credit cards. Please help!

  • #2
    Are you a partner? Partners have test accounts. Please note that only test accounts will work with those card numbers. Please share the C&P Account# so that we can review it.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    • #3
      I'm not sure if we are a "Partner". I don't know how you define that. Our Account # is 38797. thank you.

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      • #4
        That account is not Test Account hence you can't use the test card numbers. However, you may test the Events in Test Mode and Custom Payment type as the payment method in Virtual Terminal.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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        • #5
          OK, well we need to be able to test with a fake credit card so we are not charged on our personal credit cards. Please advise steps to get a Test Account.

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          • #6
            We do not give out test accounts to anyone but our partners due to problems in the past where customers would never change from the test to the active account and would lose tons of money and then blame it on us.

            https://clickandpledge.com/about/our-partners/
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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            • #7
              ok thank you

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