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  • Setup problem

    I installed the API class app to the SFDC instance, add the default login url (which is the correct one) and company org (which I've checked). When I clicked 'Verify' it successfully logs into the instance, but then says, "Sorry but we are unable to detect any of our Salesforce applications in your instance. Please install the API Class Library before establishing connection".

    I checked in App Manager and both Click & Pledge Connect Connection and Click & Pledge OAuth Connection are there.'

    I've granted C&P login to my user.

  • #2
    Good day @dovidchaim

    Before you do the integration in Connect, first you need to install Class Library and PaaS in your instance. However, I just reviewed and unable to locate your instance in our subscriber list.

    Please install Class Library in your instance by using the below link and Grant us login access to your Salesforce instance by following the instruction listed on the top of this page.

    https://login.salesforce.com/packagi...4t0L0000009L7N
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      I've checked and the Class library is properly installed. The org ID is 00D1t000000uGXp and I've granted you login access.

      Thanks!

      Comment


      • #4
        Good day @dovidchaim

        We have installed our apps in your Salesforce instance as requested.

        In order to complete the post-installation we need to have the:

        1. Force.com domain set up:

        Click image for larger version

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        Please set this up so that we complete the rest of the installation. Note that you cannot easily modify your Force.com domain name after the registration process.

        2. Establish the connection between Salesforce and Connect.

        To establish connection please see the following KB article: https://cnp.mn/Salesforce-Connection

        Looking forward to hearing back from you.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Thank you,

          I need to actually install it for a different org, I apologize.

          The org ID is 00Do0000000ZGbv, My Domain has been set up, and I've granted C&P access to my login for a week.

          Comment


          • #6
            Per your request, we have installed our apps in your instance.

            In order to complete the post-installation we need to have the:

            1. Force.com domain set up

            Click image for larger version

Name:	jcw.jpg
Views:	13
Size:	106.7 KB
ID:	46440

            Please let us know your organization's website so we can set this up and complete the rest of the installation. Note that you cannot easily modify your Force.com domain name after the registration process.

            2. Establish the connection between Salesforce and Connect.

            To establish connection please see the following KB article: https://cnp.mn/Salesforce-Connection

            Looking forward to hearing back from you.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment

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